applying for a job in singapore...
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MALAZA, MAILA MONICA ESGUERRA
A9 Marcelo Suarez Avenue Palatiw,
Pasig City, Manila, Philippines 1600
+639086930698/+639193147540 [email removed]
Objective: For Customer Services Jobs:
Tourism/Hotel/Restaurant/Front Office/Retail/Sales/Casino
Summary of Qualifications:
Excellent communication and guest/employee relations skills.
Excellent proactive attitude to work.
Strong ability to provide effective leadership to achieving desired goals.
Remarkable organizational and time management skills.
Remarkable ability to work a varied schedule, including weekends, holidays and evenings.
Uncommon ability to set an appropriate image and role model that represents the image and work style.
Great ability to promote excellent quality, customer service, cleanliness and safety.
Noted for outstanding communication skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employee.
Professional Experience:
1.Slot Attendant transfer to VIP Coordinator (almost 2 years)
Star Cruises the leading cruise line in Asia Pacific, Asian Cruises
Magsaysay Maritime Corporation
January 2007-November 2008
Vessel Assigned:
Superstar Libra (M/V SSR)
December 21, 2007-November 03, 2008
Superstar Aquarius (M/V SSQ)
June 26, 2007-November 21, 2007
Wasa Queen (M/V WQN)
January 23, 2007-June 26, 2007
2. Co-Owner (almost 2 years)
Monique’s Restaurant and Catering Services
Pasig City, Manila Philippines
2004-2006
3.Retail Staff (almost 1 year)
Lacoste
2003-2004
Promote new products for customer’s awareness.
Provide good service for the customer’s satisfaction.
KEY ACCOMPLISHMENTS:
Successfully managed a family restaurant and catering services, increasing sales by 40 percent through quality food, exceptional service, and family value.
Planned and managed significant remodeling projects that enhanced the ambiance of the facility.
ADMINISTRATION:
Accountable for budgeting, cost control, and payroll.
Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market, and determined advertising placement.
Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Created new business through community involvement and active public relations programs.
SUPERVISION/TRAINING:
Recruited, hired, supervised, scheduled, and motivated a staff up to 25 employees.
Trained service staff to enhanced customer service and increase profits through suggestive selling.
SIDELINE:
POSITION: Business Associate
July 2008-present
COMPANY: First Vita Plus Company, Herbal Blessings
(Health drinks, foods and beauty products)
POSITION: Business Owner
June2009-present
COMPANY: Section Stall# 17, 81, 99 (Pasig Public Mega Market)
CROSS TRAINING:
POSITION: Embarkation Officer (Front Office, Hotel)
October 02-November 02, 2008
COMPANY: Super Star Libra, Star Cruises
TRAININGS ATTENDED:
Inter-seas Management Training Center Corporation
Manila, Philippines
Hotel Department
February 27-March 03, 2006
G & S Travel ad Tours
Reservation Officer
Manila Philippines
June 08- August 23, 2005
Baylon Travel and Tours
Ticketing and Reservation
Cubao,Philippines
October-December 2005
Cebu Pacific
Seminar about ticketing and reservation
Mandaluyong,Philippines
2004
ORGANIZATION:
Single’s for Christ
Palatiw, Pasig Chapter
Manila,Philippines
EDUCATIONAL BACKGROUND:
Bachelor’s Degree in Tourism
ABE International Business College
Manila, Philippines
2002-2006
Dean’s Lister
Nino Jesus House of Studies
1998-2002
Honor Student
Palatiw Elementary School
1992-1998
First Honorable Mention
PERSONAL INFORMATION:
Passport #: XX3061425 valid until 2014
SIRB #: BO157244
SSS#: 33-9658534-6
TIN#: 256-687-455-000
PHILHEALTH#: 01-025108661-9
FATHER: Rafael Capistrano Malaza
MOTHER: Monina Esguerra Malaza
BIRTHDAY: April 29, 1985
HEIGHT: 5’6
PERSONAL REFERENCE:
Mr. Jupiter Baylon
Owner Baylon Travel and Tours
Cubao,Quezon City Manila Philippines/
JS Manpower and Placement Agency
[email removed]
+6309082525206
Mr. Jun Lingao
Fleet Head Manager (Star Cruises, Magsaysay Maritime Corporation)
520 T.M Kalaw St., Ermita Manila
www.magsaysay.com.ph
(632)5268888
(632)526-2092
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Malaza, Maila Monica Esguerramaila monica from philippines 05 Aug 2009, 04:59 - Report
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