applying for a job in singapore...

  • MALAZA, MAILA MONICA ESGUERRA
    A9 Marcelo Suarez Avenue Palatiw,
    Pasig City, Manila, Philippines 1600
    +639086930698/+639193147540 [email removed]




    Objective: For Customer Services Jobs:

    Tourism/Hotel/Restaurant/Front Office/Retail/Sales/Casino


    Summary of Qualifications:
     Excellent communication and guest/employee relations skills.
     Excellent proactive attitude to work.
     Strong ability to provide effective leadership to achieving desired goals.
     Remarkable organizational and time management skills.
     Remarkable ability to work a varied schedule, including weekends, holidays and evenings.
     Uncommon ability to set an appropriate image and role model that represents the image and work style.
     Great ability to promote excellent quality, customer service, cleanliness and safety.

    Noted for outstanding communication skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employee.
    Professional Experience:
    1.Slot Attendant transfer to VIP Coordinator (almost 2 years)
    Star Cruises the leading cruise line in Asia Pacific, Asian Cruises
    Magsaysay Maritime Corporation
    January 2007-November 2008
    Vessel Assigned:
    Superstar Libra (M/V SSR)
    December 21, 2007-November 03, 2008

    Superstar Aquarius (M/V SSQ)
    June 26, 2007-November 21, 2007

    Wasa Queen (M/V WQN)
    January 23, 2007-June 26, 2007

    2. Co-Owner (almost 2 years)
    Monique’s Restaurant and Catering Services
    Pasig City, Manila Philippines
    2004-2006

    3.Retail Staff (almost 1 year)
    Lacoste
    2003-2004

     Promote new products for customer’s awareness.
     Provide good service for the customer’s satisfaction.


    KEY ACCOMPLISHMENTS:

     Successfully managed a family restaurant and catering services, increasing sales by 40 percent through quality food, exceptional service, and family value.
     Planned and managed significant remodeling projects that enhanced the ambiance of the facility.






    ADMINISTRATION:

     Accountable for budgeting, cost control, and payroll.
     Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market, and determined advertising placement.
     Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
     Created new business through community involvement and active public relations programs.

    SUPERVISION/TRAINING:

     Recruited, hired, supervised, scheduled, and motivated a staff up to 25 employees.
     Trained service staff to enhanced customer service and increase profits through suggestive selling.

    SIDELINE:

    POSITION: Business Associate
    July 2008-present
    COMPANY: First Vita Plus Company, Herbal Blessings
    (Health drinks, foods and beauty products)

    POSITION: Business Owner
    June2009-present
    COMPANY: Section Stall# 17, 81, 99 (Pasig Public Mega Market)

    CROSS TRAINING:

    POSITION: Embarkation Officer (Front Office, Hotel)
    October 02-November 02, 2008
    COMPANY: Super Star Libra, Star Cruises



    TRAININGS ATTENDED:

    Inter-seas Management Training Center Corporation
    Manila, Philippines
    Hotel Department
    February 27-March 03, 2006

    G & S Travel ad Tours
    Reservation Officer
    Manila Philippines
    June 08- August 23, 2005

    Baylon Travel and Tours
    Ticketing and Reservation
    Cubao,Philippines
    October-December 2005

    Cebu Pacific
    Seminar about ticketing and reservation
    Mandaluyong,Philippines
    2004

    ORGANIZATION:

    Single’s for Christ
    Palatiw, Pasig Chapter
    Manila,Philippines


    EDUCATIONAL BACKGROUND:

    Bachelor’s Degree in Tourism

    ABE International Business College
    Manila, Philippines
    2002-2006
    Dean’s Lister

    Nino Jesus House of Studies
    1998-2002
    Honor Student

    Palatiw Elementary School
    1992-1998
    First Honorable Mention








    PERSONAL INFORMATION:

    Passport #: XX3061425 valid until 2014
    SIRB #: BO157244
    SSS#: 33-9658534-6
    TIN#: 256-687-455-000
    PHILHEALTH#: 01-025108661-9

    FATHER: Rafael Capistrano Malaza
    MOTHER: Monina Esguerra Malaza

    BIRTHDAY: April 29, 1985
    HEIGHT: 5’6

    PERSONAL REFERENCE:

    Mr. Jupiter Baylon
    Owner Baylon Travel and Tours
    Cubao,Quezon City Manila Philippines/
    JS Manpower and Placement Agency
    [email removed]
    +6309082525206

    Mr. Jun Lingao
    Fleet Head Manager (Star Cruises, Magsaysay Maritime Corporation)
    520 T.M Kalaw St., Ermita Manila
    www.magsaysay.com.ph
    (632)5268888
    (632)526-2092



    I hereby certify that the above information is true and correct to the best of my knowledge and belief.




    Malaza, Maila Monica Esguerra

    maila monica from philippines 05 Aug 2009, 04:59 - Report
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I need a job

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